Customer Satisfaction Drops: Results for Banks, Mortgage Lenders, Credit Cards and Insurance

Abbey Mortgages, Aviva Insurance Strengthen Customer Relationships amid Overall Decline in the Financial Services Sector

RBS Group Drops Across Banking, Mortgage and Credit Card Services; Nationwide Also Struggles

LONDON--(BUSINESS WIRE)--The National Customer Satisfaction Index (NCSI-UK) drops slightly for a second straight quarter, now 72.8 on a 100-point scale. The decline is a result of an overall loss of customer satisfaction in the financial services sector.

Retail banking, mortgage lending and credit card services all show declining customer satisfaction in Q3; only home and motor insurance remains steady. Among individual companies, decliners outnumber gainers: 32% have improved NCSI scores this year, 50% decline and another 18% are unchanged.

Source:
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