Wednesday, December 16, 2009

Health Insurance 2.0 -- Social Media Resurrects Old-School Values

INDIANAPOLIS, IN--(Marketwire) - There was a time when customers had to make personal visits to receive assistance. To make these tasks more convenient and cost-effective, companies developed automated systems to support customers 24/7. However, as popular radio host Clark Howard frequently comments, the result has been "customer no service."

Representative: Thank you for calling, please enter your account number.

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